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Therap’s Incident Management & Reporting Solutions For LTSS Providers

by: 
Jeff Case, Therap Services

Therap’s long-term services and supports (LTSS) software assists providers and professionals who support older adults, including persons with chronic conditions. Therap’s electronic documentation solutions support a coordinated service delivery system that allows professionals to conduct screenings, assessments, determine eligibility, intake and referrals, document in-home services, chronic disease management, tracking and quality of life outcomes. Therap’s tools are designed to bring aging individuals and their families into conversations about their care while equipping providers who serve aging adults with:

  • An integrated, comprehensive electronic health record (EHR) system.
  • Access to demographic and case management information in a secure, real-time system.
  • Tools to securely document and communicate in real-time using mobile devices, tablets and laptops.
  • The ability to identify inaccuracies in service provision data.

Incident Reporting & Management Solutions that Meet State Requirements

Therap’s Incident Reporting & Management System aligns with recent recommendations to meet state Incident Management Audit recommendations outlined in a Joint Report by the Office of Inspector General (OIG). In the Report, compliance oversight model best practices were defined to provide states a framework for ensuring better health and safety outcomes in group home settings. Specifically, these model practices for state incident management audits include to consistently assess:

  • Incident reporting.
  • Response and review of incidents.
  • Corrective actions.
  • Identification and response to incident trends.

Since 2003, Therap has provided Incident Reporting & Management Solutions that support compliance with federal and state regulations. LTSS state and oversight agencies can expect the following:

  • Detailed information about incidents and resolutions
  • The ability to generate incident status reports, audits, recommendations, and findings
  • Injury reports with type, severity, treatment details
  • Abuse reports systematically flagged for neglect and exploitation, with automatic, real-time alerts using an internal HIPAA-compliant messaging system
  • Automated alerts and notifications are based on assigned priority levels. These alerts are configured by the user for text or email.
  • Medication errors
  • Reports that use business intelligence dashboards

More Critical Features and Benefits

To maintain transparency and maintain a clear audit trail, including the authenticity of the report, state or agency staff can track or restrict whether event details were changed at any point, who changed details and require comment from the user. Notification reports reveal who was alerted of the event, staff actions and additional steps taken in response to the event. All modifications or viewing of the record is a monitored activity within Therap, with automated time and date stamping per activity or action. Each edit and update action regarding an incident report shows the electronic signature of the user, while the status marker shows where the report is in the process, whether submission, review, approval, audit or post follow-up and closure/resolution. One unified report viewable by multiple teams and entities throughout its lifespan, resulting in a high level of transparency, accountability and accuracy.

To learn more, contact National Director of Business Development Jeff Case by sending an email or calling 816.522.3683.